At Ocean Pearl Special School (accessible at https://oceanpearlspecial.com/), we strive to ensure transparency and a smooth payment experience for all users. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to payments made through our website.
1. Cancellation Policy
- Payment Cancellation Requests:
If you wish to cancel a payment, you must notify us immediately via email or phone. Cancellation requests will only be considered if the payment has not yet been processed. - Donations:
Donations made to support our school programs are generally non-cancellable. However, in case of an error during the payment process (e.g., incorrect amount), please contact us immediately.
2. Refund Policy
- General Refund Terms:
Payments made through our website are typically non-refundable. Refunds will only be issued in exceptional circumstances, such as duplicate payments or errors in processing. - Eligibility for Refund:
Refund requests will be evaluated on a case-by-case basis and are subject to the following conditions:- A valid reason must be provided for the refund request.
- The request must be submitted within 7 working days of the payment date.
- Supporting documentation (e.g., payment confirmation, bank statements) may be required.
- Non-Refundable Payments:
Certain payments, such as registration fees, event fees, and donations, are non-refundable unless explicitly stated otherwise.
3. Refund Process
- If your refund request is approved, we will process the refund within 7-10 working days.
- Refunds will be credited to the original payment method used (e.g., bank account, credit card).
- Any charges incurred during the payment (e.g., gateway fees, bank charges) may be deducted from the refundable amount.
4. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us at:
- Email: oceanpearlschool@gmail.com
- Phone: +91-9241990153
Include the following information in your request:
- Your name
- Payment reference number
- Date of payment
- Reason for cancellation or refund
5. Changes to This Policy
Ocean Pearl Special School reserves the right to update this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
6. Contact Information
If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us at:
Ocean Pearl Special School
Email: oceanpearlschool@gmail.com
Phone: +91-9241990153
Website: https://oceanpearlspecial.com/
Last Updated: 28.11.2024